Refund policy

Last updated: 5 October 2026

Change of mind
Because our products are natural and have a limited shelf life, we accept change-of-mind returns of new, unused and unopened items within 14 days of delivery. Please contact us before sending anything back.

Items must be returned by mail in their original condition and packaging, and the customer pays return postage. Once we receive the return, we'll refund the item price to your original payment method within 7 days. Original shipping costs are not refunded, and there are no restocking fees.

We don't offer exchanges. If you'd like a different product, please return the original and place a new order.

Essential oils and products containing them, such as our yoga mat sprays, are flammable and can only be posted by road using Parcel Post, not Express Post. If you're returning any of these products, please contact us first.

Damaged, faulty or incorrect items
If your order arrives damaged or faulty, or isn't what you ordered, please contact us as soon as possible with your order number and a photo. We'll send a replacement (if in stock) or give you a refund, even if the product has been opened or used. In most cases you won't need to send it back. If we do ask for the item to be returned, we'll cover the reasonable return postage.

Sale items
Items in our Sale collection are discounted because they have less than 9 months of shelf life remaining. Every sale item has at least 3 months of shelf life remaining when it's dispatched. If a sale item arrives damaged or faulty, we'll normally offer a refund rather than a replacement, as a replacement may not be available at the same price or shelf life.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.